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legal notice

Legal Notice

Last updated: 8 September 2026

This Legal Notice applies to the CloudServe website and the online services, information and content made available through cloudservelive.co.uk and associated CloudServe services.

Please read this notice carefully. By accessing or using this website, you acknowledge that you have read and understood the information set out below.


1. Website Operator

This website is operated by CloudServe.

Website: cloudservelive.co.uk
Trading name: CloudServe
Controller ID: C2026310
Location: Manchester, United Kingdom
Email: legal@cloudservelive.co.uk


If CloudServe is operated through a registered company, partnership or other legal entity, the following information should also be added where applicable:

Legal entity name: CloudServe


CloudServe provides web, hosting, digital, IT, hardware and related technology services. CloudServe may also operate or provide services under additional brands, products or platforms, including EasyForms by CloudServe and other CloudServe-managed services.


2. Purpose of This Website

The CloudServe website is provided to give customers, prospective customers and other visitors information about CloudServe, its products, services, pricing and related activities.

Information displayed on this website is provided for general information purposes. While we take reasonable steps to keep information accurate and up to date, website content should not be treated as professional, financial, legal or other specialist advice.

Where you purchase or use a CloudServe service, additional terms and conditions may apply to that particular service.


3. Acceptance of This Legal Notice

By accessing, browsing or using this website, you agree to use it lawfully and responsibly.

If you do not agree with this Legal Notice or any other applicable CloudServe terms, you should stop using the website.

Nothing in this Legal Notice affects any rights that you may have under applicable UK consumer protection law.


4. Intellectual Property

Unless otherwise stated, the content of this website is owned by, licensed to or used with permission by CloudServe.

This may include website layouts, designs, branding, logos, graphics, text, photographs, software, source code, databases, documentation and other digital content.

You may view and use the website for your own lawful personal or business purposes.

You must not reproduce, republish, copy, distribute, modify, sell, license, scrape, commercially exploit or create derivative works from CloudServe website content without prior written permission, except where such activity is expressly permitted by law.

Third-party names, trademarks, logos and other intellectual property appearing on this website remain the property of their respective owners.


5. CloudServe Name and Branding

The CloudServe name, associated branding and service names may not be used in a way that falsely suggests an endorsement, partnership, association or authorisation by CloudServe.

You must not impersonate CloudServe or use CloudServe branding for fraudulent, misleading or unlawful purposes.


6. Website Availability

We aim to keep our website and online services available and operating correctly. However, continuous or uninterrupted availability cannot be guaranteed.

CloudServe may temporarily restrict, suspend or withdraw access to part or all of the website for maintenance, security, technical, operational or business reasons.

We may also update, remove, replace or change website content and functionality without prior notice where reasonably necessary.

CloudServe is not responsible for losses caused solely by temporary website unavailability where such unavailability is outside our reasonable control.


7. Accuracy of Information

We make reasonable efforts to ensure that information published on the website is accurate when it is published.

However, website content may occasionally contain errors, omissions, outdated information or technical inaccuracies.

Prices, service descriptions, product specifications, availability and other information may change.

Where information on the website conflicts with a signed contract, service agreement or specific terms provided to a customer, the applicable contract or service-specific terms will normally take precedence.


8. Pricing and Service Information

Prices displayed on the website are subject to any qualifications stated alongside them.

Where applicable, CloudServe will make clear whether prices include or exclude VAT and whether additional charges may apply.

Displaying a service, product or price on this website does not necessarily constitute a legally binding offer.

A contract will normally only arise once CloudServe has accepted an order, application or service request in accordance with the relevant terms and conditions.

We reserve the right to correct genuine pricing, typographical or technical errors.


9. Third-Party Websites and Links

The CloudServe website may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience or information only.

CloudServe does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.

The inclusion of a link does not necessarily mean that CloudServe endorses or is associated with the third party concerned.

You should review the terms and privacy information of any third-party service before using it.


10. Third-Party Services and Software

Some CloudServe services may rely on third-party infrastructure, software, payment providers, hosting providers, telecommunications providers, APIs or other external systems.

The availability and functionality of those services may therefore depend partly on third-party providers.

Where appropriate, separate third-party terms may apply.

CloudServe will not be responsible for failures caused entirely by third-party systems where the matter is outside CloudServe's reasonable control, subject always to any rights you have under applicable law.


11. Acceptable Use

You must not use this website or any CloudServe service in a way that is unlawful, fraudulent, abusive or harmful.

In particular, you must not attempt to gain unauthorised access to the website, servers, systems or customer accounts; introduce malware or harmful code; interfere with the normal operation or security of the website; use automated systems to place an unreasonable load on our infrastructure; misrepresent your identity or affiliation; submit unlawful, defamatory, infringing or malicious material; or use CloudServe services to facilitate criminal activity.

CloudServe may restrict or block access where we reasonably believe it is necessary to protect our systems, customers, staff or other users.


12. Security

CloudServe takes reasonable technical and organisational measures to help protect its websites and services.

However, no website, network or internet transmission can be guaranteed to be completely secure.

You are responsible for maintaining appropriate security on your own devices, accounts, passwords and networks.

You should not knowingly transmit viruses, malware, malicious scripts or other harmful material to CloudServe systems.

If you discover a suspected security vulnerability affecting CloudServe, please contact us promptly and avoid publicly disclosing the issue until we have had a reasonable opportunity to investigate it.


13. User Accounts

Some CloudServe services may require an account.

Where an account is provided, you are responsible for keeping login credentials confidential and for taking reasonable steps to prevent unauthorised access.

You should notify CloudServe as soon as reasonably possible if you believe an account has been compromised.

CloudServe may suspend access to an account where necessary to investigate suspected fraud, abuse, security incidents or breaches of applicable terms.


14. User-Submitted Content

Where a CloudServe service allows users to submit, upload, store or transmit information, the user remains responsible for ensuring that they have the necessary rights and permissions to provide that content.

Users must not knowingly submit material that infringes intellectual property rights, breaches confidentiality, violates applicable law or contains malicious software.

Additional provisions may apply under the terms for the relevant CloudServe service.


15. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

In particular, nothing in this notice is intended to exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

To the extent permitted by law, CloudServe will not be responsible for indirect or consequential losses arising solely from the use of, or inability to use, the public website.

Where you purchase services from CloudServe, liability relating to those services will be governed by the applicable contract or service terms.

If you are a consumer, your statutory rights remain unaffected.


16. Business Users

If you use the website in the course of a business, trade or profession, you are responsible for determining whether CloudServe services are suitable for your particular business requirements.

Unless expressly agreed otherwise in writing, CloudServe does not guarantee that a particular service will meet every technical, regulatory, security or operational requirement of your organisation.

Business customers should ensure that they maintain appropriate backups, security measures and business continuity arrangements.


17. Consumer Rights

If you are using CloudServe as a consumer, you may have rights under UK consumer protection legislation.

Nothing in this Legal Notice is intended to remove or reduce those rights.

Any additional rights regarding cancellations, refunds, defective services or digital content will depend on the type of service purchased and the applicable terms.


18. Privacy and Data Protection

CloudServe processes personal information in accordance with applicable UK data protection legislation.

Information about how CloudServe collects, uses, stores, shares and protects personal data can be found in our Privacy & GDPR Policy.

Where CloudServe operates a service with its own privacy terms, such as EasyForms by CloudServe, additional service-specific policies may apply.


19. Cookies

The CloudServe website may use cookies and similar technologies to provide functionality, maintain security, remember preferences, understand website usage or provide other features.

Where consent is legally required for non-essential cookies, those cookies should only be used in accordance with the choices made through the website's cookie controls.

Further information should be provided through CloudServe's Cookie Policy or privacy information.


20. Communications

If you contact CloudServe by email, contact form, telephone or another communication channel, we may retain information relating to that communication where reasonably necessary for customer service, security, administration, contractual or legal purposes.

Electronic communications cannot always be guaranteed to be secure or error-free.

You should avoid sending passwords or unnecessary sensitive information through ordinary email.


21. External Communications and Social Media

CloudServe may maintain profiles or accounts on third-party social media and communications platforms.

Those platforms operate independently and may apply their own terms, privacy policies and data processing practices.

Statements made by unauthorised third parties should not be treated as official CloudServe communications.


22. Complaints

If you have a complaint relating to CloudServe or one of our services, please contact us first so that we have an opportunity to investigate and respond.

Email: complaints@cloudservelive.co.uk
Website: cloudservelive.co.uk

Depending on the nature of the complaint, additional complaint procedures may apply under a particular service agreement.


23. Reporting Abuse or Illegal Content

If you believe that CloudServe systems or services are being used for unlawful activity, infringement, fraud, abuse or other prohibited conduct, please contact us with sufficient information to allow the matter to be investigated.

CloudServe may preserve relevant information and cooperate with law enforcement, regulators or other competent authorities where required or permitted by law.


24. Governing Law

This Legal Notice and the use of this website are governed by the laws of England and Wales, except where mandatory consumer laws require otherwise.

If you are acting as a consumer, you may also have rights to bring proceedings in another UK jurisdiction depending on where you live.

For business users, unless otherwise agreed in writing, disputes relating to the website will be subject to the jurisdiction of the courts of England and Wales.


25. Changes to This Legal Notice

CloudServe may update this Legal Notice from time to time to reflect changes to our website, services, business operations or legal obligations.

The latest version will be published on this page together with its updated revision date.

You should review this page periodically if you continue to use CloudServe services.


26. Severability

If any provision of this Legal Notice is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.


27. No Waiver

If CloudServe does not immediately enforce a provision of this Legal Notice, that does not mean that CloudServe has waived its right to enforce that provision at a later date.


28. Contact CloudServe

Questions regarding this Legal Notice can be directed to:

CloudServe
Manchester, United Kingdom
Website: cloudservelive.co.uk
Email: [legal@cloudservelive.co.uk]
Controller ID: C2026310


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